Refund & Cancellation Policy
Effective October 8, 2026
Affinity Matchmaking is committed to being clear about fees, cancellations, and refunds before a client purchases a service. Because Affinity offers several different types of services and products, the cancellation and refund terms applicable to a purchase may vary depending on the service selected.
1. Free Singles Database
There is no fee to join the Affinity Singles Database.
Participation in the Singles Database does not constitute a paid matchmaking engagement and does not guarantee that Affinity will identify or introduce you to a potential match.
You may request removal from active database consideration at any time by contacting info@affinitymatchmaking.com.
2. Matchmaking Consultations
Affinity may offer an initial consultation to determine whether private or concierge matchmaking is appropriate for a prospective client.
Unless a fee is specifically disclosed at the time of scheduling, there is no charge for the initial matchmaking consultation.
Scheduling or participating in a consultation does not obligate either the prospective client or Affinity to enter into a matchmaking engagement.
3. Private and Concierge Matchmaking
Private and Concierge Matchmaking are personalized professional services. Before payment is accepted, clients will be provided with the applicable service terms, fees, service period, cancellation provisions, and refund terms.
Because matchmaking services may involve substantial work performed before an introduction occurs—including consultation, profile development, search preparation, candidate review, recruitment, vetting, and communication—the commencement of services may affect a client’s eligibility for a refund.
The specific cancellation and refund provisions applicable to a matchmaking engagement will be stated in the client agreement accepted before services begin.
4. No Refund Based Solely on Match Outcome
Affinity does not guarantee chemistry, attraction, a particular number of dates, exclusivity, or a lasting relationship unless a specific service commitment is expressly stated in the applicable client agreement.
A potential match declining an introduction, an introduction not resulting in a date, a client deciding not to pursue a potential match, or a relationship not developing after an introduction does not, by itself, establish a right to a refund.
Nothing in this policy limits any cancellation, refund, or consumer right that cannot legally be waived under applicable law.
5. Cancellation of Matchmaking Services
A client who wishes to cancel a paid matchmaking engagement should notify Affinity in writing at info@affinitymatchmaking.com.
Cancellation does not automatically create a right to a full or partial refund. Any refund eligibility will be determined according to the client’s signed agreement, the services already performed, and applicable law.
Affinity may also terminate or suspend services when permitted under the applicable client agreement, including in circumstances involving dishonesty, inappropriate conduct, safety concerns, nonpayment, or material violation of the agreement.
6. Rescheduling and Missed Appointments
Affinity understands that schedules change. Clients are encouraged to provide reasonable notice when rescheduling a consultation, matchmaking meeting, coaching session, or other scheduled service.
Repeated missed appointments, late cancellations, or failure to participate in the matchmaking process may affect Affinity’s ability to provide services and may be addressed under the applicable client agreement.
7. Digital Products and Unmixed Signals
Digital products offered under Affinity or Unmixed Signals may be purchased and delivered through third-party platforms such as Payhip.
Because digital products generally provide access to downloadable content after purchase, refund eligibility may be limited once the product has been accessed or downloaded, subject to applicable law and the refund terms presented at the time of purchase.
Any platform-specific payment or refund procedures may also apply.
8. Duplicate, Erroneous, or Unauthorized Charges
If you believe you were charged incorrectly, charged more than once, or did not authorize a transaction, please contact Affinity promptly so the matter can be reviewed.
We encourage customers to contact Affinity directly regarding billing concerns so we have an opportunity to investigate and resolve legitimate errors.
9. Contact Affinity
Questions regarding cancellations, refunds, or billing may be directed to:
Affinity Matchmaking
Email: info@affinitymatchmaking.com
Website: AffinityMatchmaking.com